Original order number, date, and specific reason for return must be provided. Material must be unused, in original packaging (if applicable), and in saleable condition.

Restocking charge will apply per the following schedule:

Material returned within 90 days will have No Restock Fee
Material returned within 91 to 180 days 15% Restock Fee
Material older than 180 days must be reviewed, please contact Werner

In accordance with Rockwell Automation’s Material Return Policy DM-128, any electronic device where the product seal has been broken, or any other device that Rockwell Automation deems necessary to retest, will be assessed a $100 per unit retest charge. Product with a net value of $100 or less will not be retested and will be returned to the customer.

If the following products fail within 24 hours of power being applied, a case number will be required for credit which can be obtained by calling Rockwell Automation’s New Product Satisfaction Return hotline at 440-646-3223.

20A, 20B, 20C, 20D, 21A, 21B, 21V, 22A, 22B, 22C, 150, 152, 153, 154, 160, 28x, 440L, 442L, 845, 846, 1305, 1326, 1336, 1365, 1394, 1395, 1397, 1492-PRTKIT, 17XX, 2090, 2094, 2098, 2711, 2711P, 61XX, 8720, MP, F, H, N, Y
(Note: X replaces a numeric character).

All non-stock returns must have previous authorization from factory. The amount of restocking charges will be determined from the factory upon acceptance. Credit for non-stock items will be issued immediately after Werner has received approval to ship product to the factory. Handling & restocking charge, plus all freight costs will apply (minimum 10%).

The following items are non-returnable:

Non-stock items after 60-days from delivery date
Custom Made-to-Order Material
Wire Cuts

Customer or Salesperson must advise Werner Electric of the nature of defect.

Credit will be issued based on the terms and warranty of the manufacturer. Some products are ‘Repair Only’ and/or ‘Exchange Only’ under warranty and may not be returned for credit.